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BuildYourCNC

Tech Support Token

Tech Support Token

If you need technical support with your CNC machine or other fabrication device, purchase a tech support token and we can provide technical support for you. Maximize your CNC efficiency with our Technical Support Tokens. Each token represents 30 minutes of expert guidance, tailored to your specific needs. We meticulously track the duration of each support session. If your initial session does not exhaust the full 30 minutes allotted per token, you can use the remaining time in subsequent sessions. This ensures you get the full value of each support token across multiple interactions. Our support utilizes a range of tools to address your concerns effectively:
  • Remote Assistance: For software issues or configuration challenges, we offer remote log-in support, guiding you step-by-step to a resolution.
  • Communication Flexibility: Depending on your preference and the nature of the issue, we can communicate via email, text message, or Skype. For complex, hands-on problems where visual context is crucial, we recommend Skype for a more interactive and effective support experience.
For those seeking a more general level of support, our free technical support is available through the CSL (Customer Service Live) page. Simply log in or register, post your query, and receive answers in a timely manner. The Technical Support Tokens are ideal for:
  • Wiring electronics intricacies
  • Software configuration and optimization
  • Diagnosing operational problems (Note: If the issue is due to defective or non-functional parts under warranty, the token will not be consumed)
Leverage our expertise to keep your CNC projects running smoothly and efficiently.
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Questions & Answers

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  • I need to level my cnc machine, but I didn't purchase it from you, so: Do you offer tech support with leveling a cnc? Because I don't see this problem listed .And: Do you offer support if my machine was purchased in China or from another vendor?

    Yes, we can help you with leveling your CNC machine even if you didn't purchase it from us.

  • Can you solve the steps per inch for my machine?

    Yes, I can help you with the steps per inch with your machine. Additional Information: I am a first time CNC builder and I need with mach3 and wiring also What do I need or how Do I get help? Additional Information: I am a first time CNC builder and I need help with mach3 and wiring also What do I need or how Do I get help?

  • can you help with Mach 4 configuration, limit switches/homing and zeroing my project

    Yes, I can help with the limit switch and homing configuration in Mach4 along with how to zero to reference a workpiece.

  • Can you help me with selecting a power supply ( and a few other components ) for the stepper motors that came with a homemade CNC Router I just purchased.

    Absolutely, I can answer this type of question and anything other questions you may have with your new-to-you CNC router. Additional Information: 20

  • Can you help me with auto squaring on cnc plasma table using pokeys 57?

    Yes, I can help with auto squaring with the pokeys57CNC. As I get the information, I will post it here.